FAQ

What is Infovisas?
Infovisas is a visa search engine that compares visa prices, speed of delivery and service quality of visa agents, the companies that actually supply the visa.
How do I search for visas on Infovisas?
Infovisas helps you find the best options for visas. To start your search head to the home page and enter your visa requirements.
How do I search for group visas?
Different types of visas can be purchased directly with the visa agent you choose to process your visa. There are many types of visas so please check carefully with the visa agent that you are applying for the correct visa.
How can I contact Infovisas?
We’re here to make the process of buying your visa as simple and cost effective as possible. If you have a question, please contact us via our contact page.
I’ve found a problem on Infovisas
We are sorry to hear that you are having problems using Infovisas. We’d encourage you to have a read through the information on this page, but if it doesn’t help, please contact us and let us know as many details as you can (including screenshots if possible) and our technical team will look into it.
Price problems
Although as a search engine we don’t set prices ourselves, we appreciate that price accuracy and transparency is something that is key to maintaining trust. We do our best to keep prices up to date however if you think there is a discrepancy in our price and what you see on a third-party site, please contact us.
Problems after being redirected
If you have a problem while processing your visa, we’d recommend contacting the visa agent you are booking with. Infovisas doesn’t have access to visa agent booking systems or websites. If you’re struggling to reach them, please contact us using the contact form and we’ll do our best to help out.
Website not working
Sometimes, website issues can be caused by browser-related problems. These can often be solved by clearing your browser cache and cookies. If this doesn’t work, please contact us and we will investigate further.
Who should I contact about my visa?
There are many companies you can use to buy your visa. We refer to them as visa agents. When you buy your visa from a visa agent you will provide them with your personal and travel details, and they will take your payment. You will need to contact them to discuss your visa.
How can I pay?
You will pay for your visa directly with the visa agent, so they will take care of your payment. The payment options they offer can vary, so you’ll need to contact that agent directly so they can advise you.
How do I find the best prices?
As a visa search engine, Infovisas helps you find the cheapest visa options
Can you guarantee the price shown on Infovisas?
As we don’t set prices ourselves, it’s not possible for us to guarantee the prices of visas. We make every effort to ensure the information you see on Infovisas is accurate and up to date but prices can change. Very occasionally there can be a technical problem with the prices we display for our partner agents. If you feel this is the case please contact us.
What do you include in the prices shown on Infovisas?
Our goal is to make searching for a visa as transparent as possible. The prices shown on Infovisas always includes taxes and charges, including any agency and consulate fees. As a visa search engine, we don’t advertise prices ourselves but simply display them on behalf of the visa agents. When we transfer you to the visa agent to complete your visa application, all visa details including prices will be updated and displayed. The final price you pay for your visa may be different to what we display on our website because of additional options offered by the visa agent, such as expedited services, couriers and insurance. If you have any questions about what’s included in the price, please contact the visa agent before you pay for your visa. Alternatively, if you want to contact us to report something you don’t think is right, please feel free to use our contact form.
Do I need a visa?
Travel documentation requirements change frequently, so our best advice is to check with your destination country’s local Embassy or Consulate before you book, and certainly before you travel. Remember, it is each passenger’s personal responsibility to ensure they have the correct documentation before they travel.
Do I need a passport to get a visa?
You will almost certainly need a passport to complete a visa application, however it is always worth checking with your destination country’s local Embassy or Consulate.